Custom Trip Planning - Terms
Version: 10 November 2026
1. Who we are
These terms apply to custom trip plans booked at harmenhoek.com/plan. The service is provided by Harmen Hoek ("we", "us"). Your plan is designed by Alexander Schoemann and Harmen Hoek.
You can reach us at contact@harmenhoek.com.
2. What you get
A full custom plan for one trip in one of our destinations, for you and the people travelling with you. It includes:
- An intake video call about your wishes, experience and dates.
- Up to two route options designed around those wishes.
- A custom trip plan: a day-by-day itinerary with distances, elevation, campsites, water, side trips and navigation notes, with maps and elevation profiles.
- A destination booklet for the area: getting there, where to stay, weather and what else to see.
- A custom map and GPX files, delivered by email.
- One round of revisions, if you ask within 14 days of delivery.
- Answers by email to your questions about the plan, until your trip.
The plan aims to be complete enough that you need no further research.
3. Booking, price and payment
3.1 You book by choosing a destination and an open planning slot: a window of about a week in which we hold the intake call. We open slots only when we have capacity.
3.2 The price is $495 for a trip of up to 7 days. Prices are in US dollars and include any VAT that applies.
3.3 You pay the full price when you book. Your booking is confirmed when you receive our confirmation email.
3.4 We deliver your plan within two weeks of the intake call.
4. Cancellations and refunds
4.1 If you cancel before the intake call, we refund 90% of the price. After the intake call there is no refund.
4.2 If we cannot deliver your plan, for example through illness, we offer you a later date or a full refund.
4.3 If you live in the EU or the UK, you may also withdraw within 14 days of booking without giving a reason. If you withdraw before the intake call, you get a full refund. If you asked us to start within those 14 days, you pay for the work already done, and once your plan is fully delivered at your request you can no longer withdraw. Nothing in these terms limits your rights under consumer law.
5. Permits
We do not apply for or book permits for you. Your plan explains which permits you need and how and when to apply, and it gives options for different permit outcomes, so you can apply for what is realistic and still have a great trip. Getting the permits, and paying for them, is up to you.
6. Your safety and responsibility
6.1 You travel independently. We plan the trip; we do not guide it or come with you.
6.2 Conditions in the backcountry change: trails wash out, snow lingers, water sources run dry and areas close. Before you go, check current conditions with the park or ranger station, and adjust your plans or turn back when conditions call for it.
6.3 You decide whether a route suits your fitness, experience and gear. Off-trail sections, scrambling and exposed ground are only for hikers with the skills for them.
6.4 Your plan is built on what you tell us in the intake, so please give us accurate information about your experience, group and dates.
7. Using your plan
Your plan is for your own trip and the people travelling with you. You are not allowed to share, publish or sell it. The maps, texts and photos in it remain ours.
8. Our liability
8.1 We prepare every plan with care, from our own experience and current sources, but we cannot guarantee that all information is complete or still correct when you travel.
8.2 We are not liable for loss or injury that results from conditions on the ground, from your own decisions, or from permits, transport or bookings by others.
8.3 Our total liability is limited to the price you paid for your plan.
8.4 These limits do not apply where the law does not allow them, and they do not affect your rights as a consumer.
9. Personal data, questions and law
9.1 We use your details only to plan and deliver your trip and to contact you about it. See our privacy policy at https://harmenhoek.com/policies/privacy-policy.
9.2 For questions or complaints, email contact@harmenhoek.com. We reply within 2 business days.
9.3 Dutch law applies. If you are a consumer, you keep the protection of the mandatory law of the country where you live. Disputes go to the competent court in the Netherlands, unless the law lets you go to the court where you live.